Every now again, despite connecting apps like Strava, Fitbit, Runkeeper, Spotify or Twitch up to GivePenny, things just don't seem to work :-( Whether it's Strava running miles not showing up on your challenge page, or your gazillion Fitbit steps not coming through, we have some things you can try to get it all up and running!


Start again

Yes - it's that good-old, tried and tested method: let's turn it all off and turn it all on again!


1) Visit your GivePenny dashboard to disconnect the app, by hitting the app logo and then the button that says "Disconnect".


2) Then visit the app's website to disconnect GivePenny at their end (it's usually nestled away in the settings under headings like "My Apps" or "Connections")


3) Now you can then re-connect it all (from your GivePenny Dashboard) to see if that kick starts it in to action!



Check you aren't logged into a different app profile

It's not unusual for people to inadvertently connect GivePenny to an app using old credentials. Essentially, you might have more than one Strava profile without realising it!


In this instance, the first thing you need to do is disconnect Strava from GivePenny and then disconnect GivePenny from Strava on their website as explained above. 


Then log out from Strava on their website and be sure to log back in using the same credentials you are logged in with on your smartphone app.


Then head back to your GivePenny Dashboard to connect Strava to GivePenny.



PENNY TIP: While you're connecting up your apps, leave all of the suggested permissions boxes ticked - GivePenny needs these standard permissions in order to show your progress on your challenge pages and the app blocks on your page won't work properly without them.


ANOTHER PENNY TIP: If you're waiting for Strava miles to come through to your page, visit your fundraising page (while logged in) and hit the 'Refresh Now' button on the Strava section of your page - this will request an update immediately and normally within a few seconds you fundraising will reload with new Strava activities showing up!


Been through this process and it hasn't worked? Contact us and we'll do our best to help get you back up and running!